Privacy Policy
Effective date: September 7, 2026
This Privacy Policy explains how Sugar Tip Nail & Spa ("Sugar Tip," "we," "us," or "our") collects, uses, protects, and shares information when you use STnails.com, create a member account, book an appointment, participate in our rewards or referral programs, or communicate with us.
Information we collect
- Contact and account information, such as your name, phone number, email address, password credentials, optional birthday, preferred location, and communication preferences.
- Appointment and service information, including requested services, appointment times, assigned staff, notes, visit history, and transaction records.
- Membership, referral, coupon, reward, points, and promotional-balance activity.
- Feedback and information you choose to provide when contacting us.
- Technical information, such as browser, device, IP address, cookies, and website usage data. We may use analytics services to understand and improve the website.
How we use information
We use information to create and secure accounts, schedule and manage appointments, provide services, issue birthday and other member benefits, process and document transactions, prevent fraud and abuse, respond to support requests, maintain our systems, comply with law, and improve our website and salon operations.
Text messaging privacy
Mobile information, including phone numbers, SMS opt-in data, and consent, will not be shared, sold, rented, or transferred to third parties or affiliates for marketing or promotional purposes.
We may provide mobile information to service providers solely as needed to deliver and operate our text messaging program. Those providers may not use the information for their own marketing. Appointment texts and promotional texts require separate consent. Birthday reminders are promotional messages and are sent only when promotional-text consent is active. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent to promotional texts is optional and is not a condition of purchase.
When information may be disclosed
We may disclose information to vendors that help us operate the website, scheduling, hosting, analytics, communications, payment, security, and support functions; when required by law or a valid legal process; to protect customers, staff, our rights, or the security of our services; or as part of a business transaction. Vendors may use information only to perform services for us and must protect it appropriately.
Cookies and analytics
We may use cookies and similar technologies for essential website functions, preferences, security, measurement, and analytics. Browser settings may allow you to limit cookies, although some website features may then work differently.
Data retention and security
We retain information only as long as reasonably needed for the purposes described above, including operational, accounting, dispute-resolution, security, and legal obligations. We use reasonable administrative, technical, and organizational safeguards, but no Internet system can be guaranteed completely secure.
Your choices
You may update account details and promotional-text preferences in Member Center. You may also reply STOP to a text to opt out. To request access, correction, or deletion of eligible information, contact us using the details below. Certain records may be retained when required for legal, security, accounting, or transaction purposes.
Children
Our website and text program are not directed to children under 13. We do not knowingly collect personal information from children under 13 through these services.
Policy updates
We may update this policy as our practices or legal requirements change. The effective date at the top identifies the current version.
Contact us
Sugar Tip Nail & Spa
Email: Sugartip11@gmail.com
Phone: (516) 212-9988